Get Your Free Avatar And Island Gift | Contact Us

Email support: Average response time is under 4 hours during business days. Complex technical issues may take up to 24 hours.

Phone support: Immediate during business hours (Mon-Fri, 9 AM - 6 PM EST/EET).

Help Center: Instant access to 500+ articles and tutorials 24/7.

Discord Community: Real-time help from our community and moderators.

Both offices handle all inquiries, but:

EU Office (Romania): Best for European players, supports English, Romanian, French, and German. Hours: 9 AM - 6 PM EET.

US Office (Delaware): Best for North/South American players, supports English and Spanish. Hours: 9 AM - 6 PM EST.

Email messenger@alifevirtual.com goes to both offices for fastest routing.

Yes! We support:
• English (Both offices)
• Spanish (US office)
• Romanian (EU office)
• French (EU office)
• German (EU office)
• Portuguese (Via translation)

Specify your preferred language in your email subject line for faster routing.

To help us resolve your issue quickly, please include:

• Your username (not password!)
• Detailed description of the problem
• Steps to reproduce the issue
• Screenshots or error messages if applicable
• Your system specs (for technical issues): OS, graphics card, RAM
• Viewer version you're using

The more detail you provide, the faster we can help!

While we don't have dedicated live chat on our website, you can get real-time help through:

• Discord Community: Join our Discord server for instant community and moderator support
• In-World Help: Visit the Welcome Center in Alife Virtual for live mentor assistance
• Phone Support: Call during business hours for immediate voice help

For non-urgent issues, email provides the most thorough responses with screenshots and detailed steps.

Absolutely! We love hearing from our community. Submit feature requests via:

• Email: messenger@alifevirtual.com with subject "Feature Request"
• Discord: #suggestions channel
• In-World: Feature suggestion boards at Welcome Center

We review all suggestions monthly. Popular requests get prioritized for development. Many of our best features came from player ideas!