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We're here to help! Get support, ask questions, or share feedback with our team.

EU & US Offices
24/7 Support Available
1,148,000+ Users Helped
Average Response Time: Under 4 Hours

Choose Your Preferred Contact Method

Multiple ways to reach us - pick what works best for you

Email Support

Best for detailed questions

Email Us

Response within 4 hours

Phone Support

Urgent technical issues

Call US Office

Mon-Fri, 9 AM - 6 PM EST

Help Center

Tutorials & FAQs

Browse Help

Instant answers 24/7

Community

Chat with players

Join Discord

Real-time community help

Our Global Offices

Supporting players worldwide from two continents

🇪🇺

European Office

Alife Virtual EU Office - Romania
Address:
144 Tatu Zota, Florica
Calarasi, 17132
Romania
Hours:
Monday - Friday: 9:00 AM - 6:00 PM (EET)
Saturday: 10:00 AM - 2:00 PM (EET)
Languages:
English, Romanian, French, German
🇺🇸

United States Office

Alife Virtual US Office - Delaware
Address:
1151 Walker Road
Dover, Delaware 19904
United States
Hours:
Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday: 10:00 AM - 2:00 PM (EST)
Languages:
English, Spanish

What Can We Help You With?

Common support categories and how to get fast help

Technical Support

  • Viewer installation issues
  • Login problems
  • Graphics troubleshooting
  • Firewall configuration
  • Performance optimization
Get Technical Help

Account Issues

  • Password reset
  • Email verification
  • Account recovery
  • Username changes
  • Account security
Account Help

Billing & Payments

  • Payment methods
  • Transaction history
  • Refund requests
  • Premium upgrades
  • Invoice questions
Billing Support

Building & Creation

  • Building tutorials
  • Scripting help
  • Upload assistance
  • Region management
  • Content creation
Learning Resources

Reports & Safety

  • Report abuse
  • Harassment issues
  • Terms violations
  • Content reports
  • Privacy concerns
Report Issue

General Inquiries

  • Platform questions
  • Feature requests
  • Partnership opportunities
  • Media inquiries
  • General feedback
Contact Us

Frequently Asked Questions

Quick answers to common questions

Email support: Average response time is under 4 hours during business days. Complex technical issues may take up to 24 hours.

Phone support: Immediate during business hours (Mon-Fri, 9 AM - 6 PM EST/EET).

Help Center: Instant access to 500+ articles and tutorials 24/7.

Discord Community: Real-time help from our community and moderators.

Both offices handle all inquiries, but:

EU Office (Romania): Best for European players, supports English, Romanian, French, and German. Hours: 9 AM - 6 PM EET.

US Office (Delaware): Best for North/South American players, supports English and Spanish. Hours: 9 AM - 6 PM EST.

Email messenger@alifevirtual.com goes to both offices for fastest routing.

Yes! We support:
English (Both offices)
Spanish (US office)
Romanian (EU office)
French (EU office)
German (EU office)
Portuguese (Via translation)

Specify your preferred language in your email subject line for faster routing.

To help us resolve your issue quickly, please include:

Your username (not password!)
Detailed description of the problem
Steps to reproduce the issue
Screenshots or error messages if applicable
Your system specs (for technical issues): OS, graphics card, RAM
Viewer version you're using

The more detail you provide, the faster we can help!

While we don't have dedicated live chat on our website, you can get real-time help through:

Discord Community: Join our Discord server for instant community and moderator support
In-World Help: Visit the Welcome Center in Alife Virtual for live mentor assistance
Phone Support: Call during business hours for immediate voice help

For non-urgent issues, email provides the most thorough responses with screenshots and detailed steps.

Absolutely! We love hearing from our community. Submit feature requests via:

Email: messenger@alifevirtual.com with subject "Feature Request"
Discord: #suggestions channel
In-World: Feature suggestion boards at Welcome Center

We review all suggestions monthly. Popular requests get prioritized for development. Many of our best features came from player ideas!

Still Have Questions?

Our team is ready to help. Choose your preferred contact method and we'll get back to you as soon as possible.

Under 4 Hour Response
EU & US Offices
Multilingual Support
24/7 Help Center